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References and resources




Staff concerns



  • Practitioner-client relationships and the prevention of abuse, by NMC, 2002
  • Professional boundaries in the nurse-patient relationship, by Griffin R, 2013, British Journal of Nursing


Top tips

  • Talking with Acutely Psychotic People –
  • Intensive Interaction –
  • Communication and the Care of People with Dementia, by Killick and Allan
  • Talking mats –
  • Phrase books, dictionaries in the minority languages most used by patients
  • Point It Traveller’s Language Kit by Dieter Graf or the similar Wordless Travel Book by Jonathan Meader, costing about a fiver they’re a bargain, or as we say in Yiddish, a metsiyah


Distressed or Depressed Patients



  • Handbook – Mental Health First Aid England



  • Psychological Perspectives on Distress and Unusual Experiences, by Coles S and Houghton P, 2012
  • The abandoned illness: a report from the Schizophrenia Commission,2012
  • The traumatic neurodevelopmental model of psychosis revisited, by Read J, Fosse R, Moskowitz A, Perry B, 2014
  • Beyond Belief, by Tamasin Knight, 2009



  • VERA framework communicating with people who have dementia, by Blackhall A et al, Nursing Standard 26, 10, 35-39
  • RCN Commitment to the care of people with dementia in hospital settings.


Borderline Personality Disorder


People with learning disabilities




Star Wards stuff (available from

  • Star Wards 1 – The original
  • Star Wards 2 – The Sequel
  • Talkwell – Encouraging the Art of Conversation on Mental Health Wards
  • Ward Buddy – Your Recovery Companion
  • Wardipedia web site – A World of Ward Knowledge:
  • Ward Stars – Applauding HCAs – the heart of care:


Other great resources

  • Keeping everyone as safe as possible is a basic goal for any community. Keeping everyone as safe as possible also takes thought and effort:



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