dog on the phone

"What a fantastic resource! ...found myself reading some topics intently; specifically some of the "patients with specific emotional needs" sections. I like the way its all presented, with clarity and humour... Your booklet will not only support aspects included in my training session, but also adds further guidance many staff will find useful."

"[I] found the book very easy to read and it always kept me engaged... It's very reassuring that a serious matter could be explained in such a calming way... It's the Brief Encounter you have that can make all the difference."

"Great resource, you need to share it with all the universities that teach nursing... this is a resource that needs to be shared..."